How long are shipping times?
U.S. orders will be shipped via USPS & FedEx and International orders will be shipped depending on the fulfillment center the product is from.
Average transit times to the United States from our domestic warehouse: 2-5 Business days.
Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days.
There are circumstances that are beyond our control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Due to COVID-19 shipping times are extended and out of our control.
USPS® CORONAVIRUS UPDATES: EXPECTED DELIVERY CHANGES
USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
Will I receive a tracking number?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours after creating it for the cancellation to be applied. All you need to do is send us an email with the subject line "CANCEL" to firstname.lastname@example.org If it has been longer than 24 hours since you placed your order, unfortunately the cancellation will not be applied.
I accidentally entered an incorrect address, can I correct it?
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at email@example.com If the address is wrong, we can correct this within 24 hours. If it has been longer than 24 hours since you placed your order, unfortunately we will be unable to apply the address correction.
My item arrived damaged...
We do ship every item with extra padding. Despite this, accidents do happen.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
Can I add another item to an already placed order?
Unfortunately we cannot add items to an existing order. Please place a new order for the item and email us. We’ll be happy to waive shipping on this additional order, if it is placed within 24 hours of the original order.
I have a question that wasn't answered, can you please help?
If we still haven't managed to answer your question please feel free to contact us at firstname.lastname@example.org
Customer Support hours of operation are Monday-Friday 8am-5pm EST.
Please allow Customer Support at least 24 hours to respond to your email communications.